Conflict is something most people like to avoid, except we can’t. It's part of everyday life, and in truth, without conflict, new ideas would not come forth and there wouldn't be any progress. Considering the politically-charged nature of the world we are currently living in, it’s absolutely critical that people learn how to deal with conflict. In this episode, we talk about how to develop conflict skills in the workplace. Tuning in you’ll hear about how conflict allows you the opportunity to break through assumptions and bias, why it is not personal or evidence of a failure, and how it can be leveraged to increase the value of your team’s interactions. You’ll find out why you should monitor and measure the types of conflicts that you have, why conflict training should be part of the onboarding process, and how the Lean Six Sigma approach to problem-solving can provide an added benefit. In order to have new ideas, deep understanding, and fresh insights, it's critical to learn how to have healthy debates and manage conflict. So, for some profound insight into how to manage conflict and create an energized and engaged workplace, tune in today!
Key Points From This Episode:
- How conflict is necessary for new ideas to come forth and the importance of learning how to leverage it.
- The politically-charged nature of the time we are living in and why it’s never been more important to learn conflict skills.
- The definition of conflict: the inability to agree to disagree.
- The benefits of conflict: an opportunity to break through assumptions and bias.
- Super tip: monitor and measure the types of conflicts that you have.
- An example of a leader who didn’t deal with conflict and the impact this had on his workplace.
- How to leverage conflict to increase the value of your team’s interactions.
- The importance of recognizing that conflict is not personal or evidence of failure.
- The value of conflict training as part of the onboarding process.
- The idea of generosity in terms of information-sharing.
- Bullying as a consequence of ignoring conflict and how to establish a standard of respect.
- Why problem-solving training goes hand-in-hand with conflict training.
- A quick review of the foundational approach of Lean Six Sigma for problem-solving.
- Why compromising is counterproductive to conflict resolution.
- How to establish an energized engaged workplace by having the right training.
Links Mentioned in Today’s Episode:
Cynthia Howard on LinkedIn
Work Smart Consulting
Work Smart Club Network